The research institute for which the consultant is working helped us in producing a solid study on good practices and lessons learnt with respect to the configuration and operation of SME promotion agencies. See:...
endorsed by Markus Pilgrim and Merten Sievers,
Did lay out of new What Works in SME Development Series, see here: http://www.ilo.org/empent/units/boosting-employment-through-small-enterprise-development/WCMS_547155/lang--en/index.htm